Shipping policy
Shipping Policy
Processing Time All orders are processed within [1-2] business days. Orders are not processed or shipped on weekends or public holidays.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard shipping: [3-5] business days
- Express shipping: [1-2] business days
International Shipping We ship to selected international destinations. Estimated delivery times vary by location, typically [7-21] business days. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.
Tracking Once your order has shipped, you will receive a confirmation email with tracking information.
Lost or Damaged Parcels If your order arrives damaged or is lost in transit, please contact us at hello@lumiereskinrituals.com.au within [7] days of the expected delivery date and we will work to resolve the issue promptly.